Plans first · People always
What's the plan? Share it. Join one. All inside your hotel.
Turn your guests into a community — without any extra work for your team. Verified by booking. Active only during their stay. Gone at check-out.
Built for modern hospitality
PMS integration
🔒 Privacy-first
🌐 Web app — zero download
📍 Live at The Hat Madrid
The hotel that guests remember is the one where things happened.
Guests who connect stay longer and spend more
Happenings drive guests to your bar, rooftop and gym — at times they'd otherwise sit empty.
Better reviews, without asking for them
Guests who share plans with others rate their stay higher — and mention the atmosphere.
A lobby that sells itself
When guests see plans happening, they join. When they join, they spend. The energy is visible.
Zero extra work for your team
No spreadsheets, no coordination. The hotel publishes a happening in 30 seconds. Guests do the rest.
Your guests already want this. Give them the space.
While most hotels compete on price and amenities, the experience guests remember is the people they met. Innhapp makes that repeatable.
Running live at The Hat Madrid
The Hat MadridEurope's top-rated hostel
Running since January 2026. No incentives, no push notifications — just guests using it because it makes their stay better.
"We've had social spaces in hostels for years — common rooms, bar nights, walking tours. Innhapp is the first thing that actually organizes that energy instead of hoping it happens. Within weeks, 1 in 5 guests was using it. That's not a feature. That's behavior change."
Ignacio García — Founder & CEO, The Hat Madrid
From check-in to happening in minutes
No friction, no download, no awkwardness. Just a verified, time-boxed social space that lives only while your guests are with you.
Verify the stay
Guests enter their hotel booking code to confirm they're really staying with you. The profile is only active for their actual stay dates.
Discover & join
Guests browse happenings created by the hotel or by other guests — and join with a single tap, or create their own.
Innvite, always opt-in
To chat one-to-one, a guest sends an Innvite. The conversation only opens once accepted — always on their terms.
The real Innhapp experience
A fast, friendly web app your guests open in seconds — no download, no clutter. Here's what they actually see.
Swipe or use the arrows to explore
One platform, every kind of plan
Whether the hotel hosts it or a guest spins one up, every happening falls into one of five simple, recognisable categories.
Workout
Runs, yoga, gym sessions and active meet-ups.
Explore the city
Discover the destination together with fellow guests.
Casual
Drinks, dinners and easygoing hangouts.
Networking
Connect with travellers who share your field or goals.
Continue my trip
Find people heading the same way to travel onward.
Connected to your Mews PMS
Innhapp plugs straight into Mews, so guest verification and stay dates stay perfectly in sync — no manual lists, no spreadsheets, no extra work for your front desk. Cloudbeds support is coming next.
- Reservations sync automatically from Mews
- Profiles activate on check-in and expire on check-out
- Stay dates always match the real booking
- Zero added workload for your team
Booking confirmed in Mews → guest unlocks Innhapp for their exact stay dates → profile removed automatically at check-out.
Built by people who've done it before
In early stage, the team is part of the product. Here's who's behind Innhapp.
Bernardo Montero
Co-founder of Guudjob. Exit to Mapal / PSG in 2022.
Lupo Montero
20+ years in digital product. Founder of e-Noise.
Ignacio García
CEO of The Hat Madrid — Innhapp's live pilot.
Jaime Fernández
Co-founder of Guudjob. Exit to Mapal / PSG in 2022.
Solo travel is the fastest-growing segment in hospitality. And what they're looking for has changed.
The hotels that move first on guest community will own a behaviour the rest of the market is only starting to notice. The data points one way.
A safe space, by design
Trust is the product. Every rule in Innhapp exists to protect your guests and your reputation.
Booking-verified entry
A valid hotel reservation code is required to join — so everyone in the space is genuinely a guest of the hotel.
Only during the stay
Profiles are available exclusively on the real dates the guest is checked in — nothing before, nothing after.
Auto-deleted on departure
When the guest checks out, the profile is removed for security. No lingering data, no permanent network.
Innvite-based chat
One-to-one conversations only open after an Innvite is sent and explicitly accepted by both people.
No app required
Innhapp is an easy-access web app. Nothing to download from a store, nothing to manage.
Open happenings
Guests can join any happening created by the hotel or another guest — group activity stays easy and inclusive.
How Innhapp improves the hotel experience
Everything hotels and guests ask about social stays, guest community and the platform.
Innhapp is a private social platform exclusively for a hotel's guests. It improves the guest experience by letting travellers — especially solo travellers — share plans, join happenings and explore the city together during their stay. Hotels use it to increase guest satisfaction, animate their common areas, drive use of facilities like the bar, gym and rooftop, and differentiate their brand through experience rather than price alone. It is running live at The Hat Madrid since January 2026.
The most effective way is to give guests a verified, opt-in space to share plans. With Innhapp, the hotel publishes "happenings" (group activities such as a sunset yoga session, a city walk or a lobby happy hour) and guests can also create their own. Because 58% of solo travellers in 2025 say meeting new people is their main goal, offering a structured, safe way to do it directly addresses what this fast-growing segment is looking for.
No. Innhapp is a web app, so there is nothing to install from an app store. Guests simply access it through a link, verify their stay with their booking code, and start joining or creating happenings — removing the friction that normally stops people from adopting hotel apps.
Innhapp is privacy-first by design. Access requires a valid hotel reservation code, profiles are only active during the guest's real stay dates, and the profile is automatically deleted at check-out. One-to-one chat is opt-in: a guest must send an Innvite and the other person must accept before any conversation can begin.
Innhapp offers five happening types: Workout (runs, yoga, gym), Explore the city, Casual (drinks and dinners), Networking, and Continue my trip (for guests heading the same direction). Both the hotel and individual guests can create happenings, and any guest can join an open one.
Yes. Innhapp integrates with the Mews PMS, so reservations and stay dates sync automatically, with Cloudbeds support coming next. Guest profiles activate on check-in and expire at check-out without any manual work from the front desk, keeping verification accurate and effortless.
Hotels gain guests who stay longer and spend more, better reviews that mention the atmosphere, a lobby that feels alive, and higher use of their facilities — all with zero extra work for the team. At The Hat Madrid, around 1 in 5 guests became active within weeks, with no incentives.
A guest sends an Innvite, and chat unlocks only once that Innvite is accepted. This opt-in model keeps every interaction welcome and respectful, while still making it easy to connect over a shared happening.
Simple pricing, per hotel
Start with three months free. Mews integration, onboarding and technical support are included in every plan.
- Up to 50 concurrent guests per hotel
- Mews integration included
- Guided onboarding & setup
- Admin access to create Happenings
- Technical support included
- Unlimited concurrent guests per hotel
- Mews integration included
- Guided onboarding & setup
- Admin access to create Happenings
- Premium account management
- Technical support included
Prices shown per hotel, per month, VAT not included. Cloudbeds integration coming soon.
Your guests are already looking for a plan. Give them the space to share it.
Verified by booking, active only during the stay, gone at check-out — and live today at The Hat Madrid.